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FREQUENTLY ASKED QUESTIONS

WHAT DOES URBN NEST SELL?
urbn nest sell vintage and mid century furniture and decor. We're inspired by modernism and Scandinavian design and our stock reflects this. Our main emphasis is on high quality design that fits in with our aesthetic. 

 

urbn nest has one of the largest selections of vintage & mid century products in north-east England, stocking designer brands from Britain, France, Italy, Denmark, Sweden, Central Europe and beyond. Browse hundreds of stylish pieces from the 1960s to the early 2000s. 

Got something you think we'll like? Email us and we'll get back to you.

WHERE ARE URBN NEST BASED?

urbn nest is based in Bedlington, near Newcastle. We're predominantly online based, selling through our website and on Instagram and Facebook. You can also find us on Vinterior and Narchie. We also have a showroom, open most weekends 11am - 4pm. 

 

Tap here to see our full address. 

CAN I VIEW ITEMS IN PERSON?

The urbn nest showroom is open most weekends 11am - 4pm. If you want to view outside of these times, you'll need to make an appointment with us. Tap here to get in touch. 

Live further away? Don't worry, we can deliver nationwide and even internationally. Please tap here to read more about our shipping and collection options. 

 

ARE URBN NEST DOG FRIENDLY?

Although we LOVE dogs, i we're not dog friendly at the moment. We have a little rescue dog who comes to work with us - she is extremely friendly with people (hint hint - give her a stroke!) but she can sometimes get a little unhappy when indoors with other dogs. We hope you understand! 

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HOW DO I CONTACT URBN NEST?

The best way of contacting urbn nest is by email or phone.
Our email address is hello@urbnnest.com 
Our contact number is 07874 897765.

You can also contact us on Instagram and Facebook
 

DOES URBN NEST HAVE SOCIAL MEDIA?
We're very active on Instagram and Facebook. It's where we put all of our latest updates, new stock and behind the scenes action from our studio!

Give us a follow and stay up to date!

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HOW OFTEN DOES URBN NEST GET NEW STOCK?
We're constantly updating our inventory with new stock. Our latest stock is listed on our homepage. 


We're always previewing our new stock on social media too. As a result a lot of our sold items are snapped up before they even make it to the website!

To make sure you don't miss out, follow our Instagram and Facebook pages. 

CAN URBN NEST SOURCE ITEMS SPECIFICALLY FOR ME?

We know how time consuming sourcing the right piece of furniture can be. To make things easier, we're happy to source specific things for you. Contact us by email or phone to get started.

We'll need a few details, like style or model you're looking for, dimensions, and any customisation such as upholstery or painting. We'll also need to know your timeframe and ideal budget. We'll get back to you with a price estimate, which covers sourcing the item(s) and the administrative and fuel costs, as well as any labour and materials costs. 


DO URBN NEST RESTORE ITEMS PRIOR TO SALE?
We pride ourselves in selling clean items in good condition which are ready to use. The work we have to do depends on the condition we receive stock in. This ranges from deep cleaning to full restorations and upholstery. Any restorations are done gently, respecting the original design while also bringing them into the present day. 

CAN URBN NEST RESTORE MY FURNITURE?

urbn nest may be able to repair, restore and reupholster your own furniture in our large workshop space. We specialise in vintage & mid century furniture but we have done work to modern pieces too. Tap here to learn more. 

 

We also work as Artisans as part of the BBC Money for Nothing family, restoring items which were destined for landfill. Find out more here! You can watch Money for Nothing on BBC iPlayer and BBC1. 

HOW DOES SHIPPING AND COLLECTION WORK?
At urbn nest, shipping is free as standard for most mainland UK destinations and get 20% off if you collect from us (sale items are not eligible for a click & collect discount). Tap here for more info. 


WILL URBN NEST BUY MY FURNITURE AND DECOR?
We're always on the lookout for new stock. We're naturally really picky as we hand pick the best items. If you have something we might be interested in, please email us with details, including photographs of any wear and tear. If we like what we see, we'll make you an offer

DOES URBN NEST WORK WITH OTHER BUSINESSES?

We're happy to work with other small businesses and organisations. We can source and supply furniture and decor for commercial settings such as bars, restaurants and offices. We can also offer bespoke discounts on bulk and repeat orders. Please tap here for more information. 

We're also always looking for new collaborations with like minded businesses. Whether you want to work together on a new product line or would like support with an event, we're here to help. Tap here to learn more. 


Want to guest edit the urbn nest design blog to promote your businesses' sustainability and design credentials? Tap here to discuss your ideas. 

HOW DO RETURNS AND REFUNDS WORK?
We have our own returns & refunds policy. Tap here to view it. 


HOW DOES URBN NEST PRICE ITEMS?

We don't just price based on how similar items have been priced online. We use a dynamic pricing system, based on several parameters, including the purchase cost, fuel and labour costs, and the cost of any materials. This keeps the cost as low and fair as possible for you. 

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We ensure shipping is free to most mainland UK locations, and we even give you 20% off if you take your items home with you (excluding sale items). To redeem, just select the options at checkout and add the "clickandcollect" discount code, or alternatively just pop into our showroom where we will apply the 20% discount to the final price. Please tap here to read more about our shipping and collection options. Please note that unfortunately sale items are not eligible for click & collect discounts. We reduce sale items by 20% anyway, bringing them down to the click & collect price so there's no need for a discount code! 

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We also run regular promotions and sales throughout the year. To make sure you don't miss out, follow our Instagram and Facebook pages. 

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