We're based in Bedlington, close to Newcastle upon Tyne. When you purchase from us, shipping is free as standard to most mainland UK destinations. Tap here to read more about our shipping process. 

 

If you want to collect items yourself, we’ll give you a 20% discount, no matter what size of item. Tap here to read more about collecting items from us. Please note that unfortunately sale items are not eligible for click & collect discounts. We reduce sale items by 20% anyway, bringing them down to the click & collect price so there's no need for a discount code! If an item reduced by 20% in our sale has a click & collect discount code applied in error, we reserve the right to request the amount discounted using the code is paid prior to collection. 

SHIPPING

We aim to make shipping as simple as possible for you.  Once you’ve placed your order, we’ll be in touch confirming an estimated delivery date. If you’d like delivery to be rebooked for another date or time which suits you, you’ll need to let us know at this stage. Tap here to read more.

 

We aim to package and ship all smaller items within 3 working days of an order. We use Evri tracked to dispatch all small items. You'll be notified of the dispatch date and will be provided with a tracking number. Once dispatched your order will arrive within 3-4 business days. We use recycled packaging to lower our carbon footprint. The materials can be easily recycled at home or put in your composter. 

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If you’ve ordered a larger item, local deliveries are generally weekly while national deliveries will be every 3-4 weeks as standard. Our hours of delivery are 7am - 7pm. Please ensure someone is available all day to take the delivery on the dates provided and call 0191 691 1354 for updates. We'll provide a more specific time slot a few days prior to delivery. 

 

If you are unable to take delivery of the item(s) during these times, or would like the item(s) delivered more quickly, we can upgrade your delivery to a date which suits you. Tap here for more info. 

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Shipping to more remote locations like Cornwall or the Scottish Highlands, and any offshore or international locations isn't free as standard so we’d recommend getting a quote from us prior to ordering. Tap here to get in touch. 

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We’ll ask you a few questions to make sure the process is smooth. Things we need to know are:

• If you’re in a congestion zone

• If there’s legal parking available for a large van within 50 metres of the property

• If a parking permit is required

• If we need to go up or down stairs and if so how many flights (we may have to charge an additional fee for this depending on how difficult access is). 

• If any further assistance is required to help move the item(s) within the property

• If you’d be able to assist with carrying the item(s) if required

 

A few days before your scheduled delivery, we’ll be in touch to confirm a time slot. If no issues were previously raised with the estimated delivery slot provided, it'll be assumed that someone will be available to take delivery on the confirmed date. 

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Unless otherwise arranged, we'll provide either a morning or afternoon slot in the case of local deliveries and a whole day slot for national deliveries. This is because we travel long distances and disruption can be unpredictable. If you’d like more accurate updates during the day of delivery, please call us on 07874897765.

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Please note that some national deliveries may be undertaken on behalf of urbn nest by an insured third party courier service, depending on time and location. 

 

By default, we leave all large items in the first safe and practical place (like a hallway, living room or in a ground floor communal area). If you require assistance moving the furniture within the property, please let us know in advance so we can plan in additional time to help you move the item(s) into a better position. 

 

We’ll do everything we can to find a safe, legal and convenient place to park. Please let us know if anything changes which we need to know about (such as roadworks). If we arrive and find we cannot safely unload the item(s) from the van, or if no one is in to take delivery, we’ll have to rebook delivery. Please note that this may incur an additional non-refundable fee at our discretion to cover our time and resources. 

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If upon delivery the item doesn’t physically fit into the property, hindering the completion of the delivery, we'll issue a refund. Please note that we may deduct a non-refundable fee at our discretion to cover our time and resources. We’d recommend measuring to make sure the item(s) fit into the property. Tap here to learn more about cancelling your order. 

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UPGRADING TO FLEXI SHIPPING

If you’d like to arrange shipping of larger items outside of our standard delivery days, you can upgrade to flexi shipping for an additional £30 per item. We'll liaise with you to find a suitable date and time to take the delivery. 

 

The easiest way to upgrade to flexi shipping is at checkout. Alternatively, we’re happy to upgrade your delivery up to 48 hours before your delivery date. 

 

All items are classed as dispatched within 48 hours of your delivery date. This is because items are typically packaged and packed into the van in advance. If anything changes within 48 hours of your delivery date, please contact us as soon as possible. Please note, that an additional fee may be chargeable for rebooking shipping within 48 hours of your delivery date, this'll be at our discretion and covers our time and resources. 

 

Please note that flexi shipping and any other shipping upgrades over and above the standard free shipping service are non refundable. 

 

Please note that some national deliveries may be undertaken on behalf of urbn nest by an insured third party courier service, depending on time and location.

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LOCAL COLLECTION​

If you're local, you're welcome to collect items. Alternatively, you can also arrange your own courier service rather than choosing our standard free shipping service.  Just select the local collection option at checkout. If you choose this option at checkout, you can use the discount code “clickandcollect” to get 20% off your order.  You can collect your items during showroom opening hours of Sat & Sun 11am - 4pm. 

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Please note that unfortunately sale items are not eligible for click & collect discounts. We reduce sale items by 20% anyway, bringing them down to the click & collect price so there's no need for a discount code! If an item reduced by 20% in our sale has a click & collect discount code applied in error, we reserve the right to request the amount discounted using the code is paid prior to collection. 

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If at any point you decide that you’d like to get the item delivered by urbn nest on one of our standard delivery days, you'll need to pay the difference between the standard price and the collection price. If you’d like the item to be delivered outside of our standard delivery days, you'll need to pay the difference between the standard price and the collection price, plus the £30 flexi shipping fee. 

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Please arrive in a vehicle large enough and if necessary bring assistance to safely load the item(s). If you require any assistance loading into your vehicle, please let us know in advance so we can make ourselves available to help. We are unable to assist with recommending courier firms or liaising with drivers, which will remain your responsibility, as will the costs of all courier services. We will not be liable for any damage which occurs in transit with shipping not arranged or undertaken by ourselves. 

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On collection day, put this address into Google Maps:

urbn nest

7 Palace Road

Bedlington

NE22 7DR

 

We don’t have designated parking spaces at the showroom, although there are a number of free public car parks within a short walk.